Introduction
MAIA ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence platform and services.
This policy applies to all users of the MAIA platform, including visitors to our website, customers, and any individuals who interact with our AI automation and intelligent automation services.
By using MAIA's services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you register for our services, express interest in obtaining information about us or our products, participate in activities on our platform, or contact us.
- Name, email address, and contact information
- Company name and business information
- Account credentials and authentication data
- Payment and billing information
- Professional background and role information
- Communication preferences and correspondence
Automatically Collected Information
When you access our platform, we automatically collect certain information about your device and usage patterns:
- IP address and geographic location
- Browser type and version
- Device information and operating system
- Usage data and interaction patterns
- Cookies and similar tracking technologies
- Log files and performance metrics
Business Data and AI Training
When you use MAIA's intelligent automation platform, we may process business data you provide or that our AI systems access with your authorization. This data is used exclusively to deliver our services and improve your specific AI implementation. We maintain strict data segregation - your business data is never used to train models for other customers or shared outside your organization without explicit consent.
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
Service Delivery and Operations
- Providing, operating, and maintaining our AI platform and services
- Processing transactions and managing your account
- Delivering customer support and technical assistance
- Customizing AI automation solutions to your business needs
- Monitoring platform performance and system integrity
- Implementing security measures and fraud prevention
Communication and Marketing
- Sending service updates, technical notices, and security alerts
- Responding to inquiries and providing customer support
- Delivering newsletters and marketing communications (with your consent)
- Conducting surveys and gathering feedback
- Informing you about new features and AI capabilities
Platform Improvement and Analytics
- Analyzing usage patterns to improve our AI platform
- Developing new features and intelligent automation capabilities
- Conducting research and development for AI advancement
- Generating aggregate analytics and performance reports
- Testing and optimizing platform performance
Data Sharing and Disclosure
MAIA does not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.
Business Transfers
If MAIA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as court orders or subpoenas. We will also disclose information when necessary to protect our rights, safety, or property, or that of our users or the public.
Data Security
We implement enterprise-grade security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption of data in transit and at rest using industry-standard protocols, secure authentication mechanisms including multi-factor authentication, regular security audits and vulnerability assessments, restricted access controls and employee training, secure data centers with physical and digital safeguards, and continuous monitoring for suspicious activity and security threats.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest security standards.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
The nature and sensitivity of the information, the purposes for which we process the information, legal and regulatory requirements, and your data deletion requests.
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
GDPR Rights (European Economic Area)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Exercising Your Rights
To exercise any of these rights, please contact us at info@maiabrain.com. We will respond to your request within the timeframe required by applicable law, typically within 30 days. We may need to verify your identity before processing your request to protect your privacy and security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us improve your experience and analyze platform usage.
You can control cookies through your browser settings and opt-out of certain tracking. However, disabling cookies may limit your ability to use some features of our platform.
International Data Transfers
MAIA is based in Malta (European Union), and your information may be transferred to and processed in Malta or other countries where we or our service providers operate. These countries may have data protection laws that differ from your country.
When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with GDPR requirements.
Children's Privacy
MAIA's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately at info@maiabrain.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MAIA
2 Spinola Road
St Julians STJ 3019
Malta
Email: info@maiabrain.com
Phone: +356 2010 2020
Last Updated: January 20, 2026